Tenant FAQ – Vouch

Tenant FAQ

Starting your Vouch Application

You will have received a text and email containing a link to start your application.

Every person on your tenancy will receive an email/text with a link to start their application. You each need to use your unique link and pin to complete your application.

If you are a guarantor who has been asked to help secure a tenancy, you will need to follow the same steps laid out here to complete your application.

Before your start

Before starting your application, it is good practice to have the following to hand

  • Current/previous landlord’s contact details
  • Employer contact details, or accountant’s contact details if you are self-employed
  • Proof of ID (passport, driving licence etc.)
  • Proof of address (house bills, council tax bill etc.)
  • Proof of funds (payslips, SA302 etc.)

Signing in

Once you have clicked the link, you will be taken to this page.

Enter the 4-digit PIN from your email/text to log in.

Vouch Application log in screen

Checking your details

You will be shown a summary of your information and the property information – please check these are right (if anything is incorrect, you will be able to update it on the next screen).

You will be also given the option to be contacted by Sky or Virgin, offering the best deals for TV & Broadband 

Once you have checked everything, hit ‘I’m happy, let’s move on’ at the bottom of the screen.

Signing the Tenancy Declaration Agreement

You will be asked to confirm some initial details before you sign the agreement, including;

  • Your contact information
  • How many people you will be moving in with
  • Whether you smoke or own any pets

Once you have completed these, you will be taken to this page to sign the declaration

You can view the agreement by clicking ‘View Agreement’ at the bottom of the page

Sign using your mouse, or finger if completing on a smartphone, and click ‘Let’s continue’ to complete the rest of your application.

Completing your application

Once you’ve provided all your information, simply click ‘Save Progress’ and close the browser window

Additional Documents

If you need to include additional documents in your application and have used all the allotted spaces in the ‘Additional Documents’, you can email the documents to docs@vouch.co.uk and Vouch will upload them to your application.

Make sure to include your VCH reference number in the subject line and leave the body of the email blank.


If you are required to have a guarantor to help secure your tenancy, Vouch will ask for their name and contact details so an application can be sent to them.

They will be asked to provide the same information you were asked for.

If you need any more help with your application, please don’t hesitate to get in touch.


0330 333 7272