Privacy – Vouch

Privacy

Vouch Online Ltd Privacy Notice

Our contact details


Name: Information and Records Manager – Simon Tillyer
Address: Lower Ground Floor, Globe Works, Penistone Road, Sheffield, S6 3EA
Phone Number: 0330 333 7272
E-mail: hello@vouch.co.uk

The type of personal information we collect


We currently collect and process the following information:

Prospective tenants

  • Personal identifiers, contacts and characteristics (for example, name
  • and contact details)
  • Financial information including credit reference data
  • Employment information

Guarantors

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Financial information including credit reference data
  • Employment information

Referees

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

Landlords / Agents

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Payment information via payment processor (Stripe or GoCardless Direct)

Date: October 2020


How we get the personal information and why we have it


Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Validating the tenancy application through the Vouch portal
  • Administering your account

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Where you are a guarantor or reference for a prospective tenant, we will have received your data from the tenant in support of their application.

We use the information that you have given us to validate the tenancy application including making credit references and employment checks where necessary.


We may share some of this information with the following recipients:

  • Credit reference agencies (Equifax)
  • Fraud prevention agencies

Where we have your consent, we may also share your contact details with the following categories of companies:

  • Utilities:
    • Homeshift (Lawdeck),
    • Helpthemove,
    • Tili (OVO)
  • Media:
    • Sky UK Ltd,
    • Virgin Media
  • Insurance:
    • Alan Boswell,
    • Goodlord
  • Financial services:
    • Zero deposit,
    • Reposit,
    • Housing hand

Date: October 2020


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:


(a) Your consent. You are able to remove your consent at any time. You can do this by amending your application, by contacting dpo@vouch.co.uk or calling 0330 333 7272
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.