Jobs @ Vouch – Vouch

Jobs @ Vouch

What we do

We build an award winning cloud based referencing platform used by thousands of people daily. We have grown rapidly since our launch in 2018 and are looking to expand our team as we carve out the future of Vouch and solidify its position as the industry leading referencing platform.

What we Offer

To be part of a young startup with a relaxed atmosphere to grow and expand your skills. We work hard but enjoy letting our hair down.

A good working environment at our base in Sheffield with flexible working arrangements. Plenty of coffee obviously (like any good tech startup), our office dog Reggie for company and usually distraction! Good table tennis skills will be a big help for the weekly table tennis championships

Who we Want

Regardless of the position we always look for the same attributes in people –

  • A desire to learn and develop new skills
  • A positive attitude
  • Self motivated
  • Good problem solver
Team Vouch

Current Roles

Technical Support Engineer – 1st / 2nd line support

A new position has opened as part of our dedicated customer support team. This is a fast-paced, challenging role but highly rewarding where you will be provided opportunities to grow and develop.

Working as part of our customer support team you will provide 1st line support for the Vouch platform to our customers and end-users, typically this will involve: –

  • Handling direct support requests via telephone and webchat
  • Responding to tickets raised in the help desk system (Zendesk)
  • Liaising with the development, account management and sales teams to ensure support requests are resolved in an efficient and timely manner

This role will also provide technical support to the Vouch team, this will involve: –

  • General hardware support (laptops, desktops, accessories)
  • Handling software issues/installations relating to the operating systems and installed applications
  • G-Suite administration
  • Document technical knowledge in the form of notes and manuals
  • Diagnose and troubleshoot technical issues, including account setup and network configuration

Experience Highlights

  • Working knowledge of Windows and Mac OS
  • Experience in Microsoft Office
  • Good understanding of computer systems, mobile devices and other tech products
  • Working understanding of internet technologies
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Your Skills

  • You must be self-motivated with excellent communication skills both verbally and written
  • Be able to present a professional and personable attitude.
  • You will have good demonstrable technical problem-solving skills
  • Be comfortable working as part of a team and on individual tasks.

Serviced Referencing Team member 

You will be joining the Core + Referencing Team at an exciting time, during a period of growth as the service is still relatively new. You will be making a critical contribution to this part of the team as you are joining early in the journey, and therefore you will have an opportunity to make a real impact. 

What You Will Do

The role includes handling and managing the referencing process for letting agents. Engaging with tenants, guarantors, employers, landlords and agents throughout the reference journey to obtain the information required to complete a reference. Once a reference is completed, you will then make a decision on whether a tenant can be accepted to rent the property.

You will be working closely alongside the letting agent to develop and maintain a relationship with them, including making them aware of opportunities to generate further income for them as part of the referencing process. 

What Are We Looking For?

  • You must be self-motivated with excellent communication skills both verbally and written
  • Be able to present a professional and personable attitude
  • Be decisive
  • Be able to quickly understand new systems and products
  • Be comfortable working as part of a team and on individual tasks
  • Be able to multitask and work efficiently
  • Knowledge of the rental industry/process is preferable but not essential 

Flexible working hours including an element of weekend work will be required 

Starting salary £18500 + Bonus