Jobs @ Vouch – Vouch

Jobs @ Vouch

What we do

We build an award-winning cloud-based referencing platform used by thousands of people daily. We have grown rapidly since our launch in 2018 and are looking to expand our team as we carve out the future of Vouch and solidify its position as the industry-leading referencing platform.

What we Offer

To be part of a young startup with a relaxed atmosphere to grow and expand your skills. We work hard but enjoy letting our hair down.

A good working environment at our base in Sheffield with flexible working arrangements. Plenty of coffee obviously (like any good tech startup), our office dog Reggie for company and usually distraction! Good table tennis skills will be a big help for the weekly table tennis championships

Who we Want

Regardless of the position we always look for the same attributes in people –

  • A desire to learn and develop new skills
  • A positive attitude
  • Self-motivated
  • Good problem solver
Team Vouch

Current Roles*

Tech Lead

In the words of Dan, our Tech Director “for something to be simple to use it requires complexity somewhere else and we hide all that away from the agent and the tenant, Vouch just does it all for you”.

If this sounds like something you might say then we could be a great match for you!

We are looking for an ambitious experienced Tech Lead to join our team, you will be responsible for a small team of engineers working towards collective business goals and still be excited to be very much hands-on – this is far from a hands-off in the eaves managerial role.
No two days are ever the same at Vouch so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

Management & Leadership

  • Setting and monitoring individual team member goals to ensure everyone has focus and clarity (and how this contributes to collective goals)
  • Coaching & Mentoring junior developers
  • Working closely with the Product Manager and other stakeholders to determine work priorities
  • Liaising with senior management to determine feature direction

Engineering

  • Platform architecture
  • Reviewing code to maintain best software development practices
  • Implementing best practices throughout the team
  • Development work on some of the more advanced software components
  • Managing and monitoring Azure cloud service infrastructure
  • Explore and introduce new ideas
  • Assist the route to live deployment process and facilitate User Acceptance Testing (UAT)

** Hybrid working but with a minimum of 2 days a week in the office – based in Sheffield City Centre **

About you

What we need from you:

  • Exceptional Commercial experience using C#/javascript/typescript/node
  • Strong Commercial experience of:-
    • Microsoft Azure
    • Devops CI/CD
    • Web application development
    • Cloud based software patterns
  • Experience with architectural design taking into account both functional and non-functional requirements
  • Line management experience (preferably in your most recent job)
  • Experience working in an agile team with a good track record of delivery
  • Ability to write good, clean and well-tested code
  • Full Stack development experience is highly desirable.
  • Strong understanding of relational and object database design and methodologies

You should apply if:

  • You want to work in an environment where your input is valued and you can make a real impact
  • You’re a pragmatic craftsperson who strives to find pinpoint where user value is and the right balance between quality and delivery
  • You have a passion for solving end user problems, big or small
  • You want to create an environment for the successful and efficient delivery of high quality business solutions through a combination of leading and executing.
  • You understand the challenges and rewards that come with working in a startup environment and look forward to taking them on
  • change doesn’t faze you; you take the rough with the smooth and take people with you on that journey
  • you are energetic, creative, curious and confident
  • you get on with everyone and anyone and adapt your style to communicate most effectively with them
  • you are full of ideas, are not shy about expressing them and get excited about executing them
  • you have a positive attitude, and work well under pressure
  • what we’re doing here at Vouch excites you!

And it would be super great if:

  • You know what it’s like to work in a young company and love the vibe (and sometimes chaos!)

Product Manager

About the role

Your key focus will be working on the Vouch Platform to evolve it and solidify its position as the industry-leading referencing platform.

You will be based in Sheffield on Mondays and Tuesdays, you can be office based or remote the rest of the week and on occasion, you will be required to travel to our London office (travel to London paid).

You should be passionate about building structure and process into our growing team in a way that doesn’t hold us back from achieving our objectives.

This is a great opportunity to join a fast-growing, dynamic, creative team.

Your drive and imagination is your limit, not your job title. We’re constantly evolving and growing so no two days will be the same and we’re looking for people who are comfortable working in a fast-paced and ever-changing environment.

The day to day stuff:

No two days are ever the same so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

  • Product discovery – collaborating closely with the product design & engineering teams, running customer research, competitor analysis and building understanding of the problems we need to solve and opportunities we should take.
  • Collaborating with the CEO and other key business stakeholders to define the strategy and roadmap for one of our product areas, whilst creating buy-in for the features you are building.
  • Communicating with stakeholders across all functions of the business as well as externally in order to ensure there’s a constant flow of information between all parties.
  • Ensuring the voice of the customer is heard throughout the product development process, from speaking with our Customer Support & Success teams to interviewing customers on a regular basis.
  • Maintaining the product backlog and running key product activities such as backlog refinement, grooming, standups, retrospectives, developing user stories etc.
  • Working closely with Marketing, Customer Success & Support to ensure feature releases are successful, whilst measuring the impact the feature has post-release.

About you:

You should apply if you have:

  • Commercial Product management experience, ideally this would be in a start-up environment, successfully delivering measurable impact as part of a product team, a huge bonus if you have SaaS experience!
  • Experience:-
    • Facilitating product development processes and running key activities such as retrospectives, workshops, standups, product demos that lead us in creating outstanding solutions for customers and users.
    • Working on integrations with third parties and APIs.
    • Experience working with tools such as Jira, Mixpanel, Google Analytics, Miro, Notion etc.
  • Excellent communication skills, able to explain the thinking behind the product decisions with all levels within the business.

You should also be:

  • Highly motivated and comfortable taking the initiative.
  • A team player who is able to work with a cross-functional team in an agile environment.
  • Comfortable analysing data and running experiments, supported by data & design, knowledge of SQL would be a bonus.

And it would be super great if:

  • You know what it’s like to work in a young company and love the vibe (and sometimes chaos!)
  • You are proficient in Figma

Serviced Referencing Account Manager

You will be joining the Core + Referencing Team at an exciting time, during a period of growth as the service is still relatively new. You will be making a critical contribution to this part of the team as the department is continuously expanding, and therefore you will have an opportunity to make a real impact.

What You Will Do


The role includes handling and managing the referencing process for letting agents. Engaging with tenants, guarantors, employers, landlords and agents throughout the reference journey to obtain the information required to complete a reference. Once a reference is completed, you will then make a decision on whether a tenant can be accepted to rent the property.


You will be working closely alongside the letting agent to develop and maintain a relationship with them, including making them aware of opportunities to generate further income for them as part of the referencing process. 

What Are We Looking For?

  • You must be self-motivated with excellent communication skills both verbally and written
  • Be able to present a professional and personable attitude
  • Be decisive
  • Be able to quickly understand new systems and products
  • Be comfortable working as part of a team and on individual tasks
  • Be able to multitask and work efficiently
  • Knowledge of the rental industry/process is preferable but not essential

Technical Support Engineer – 1st / 2nd line support

Working as part of our customer support team you will provide 1st line support for the Vouch platform to our customers and end-users, typically this will involve:

  • Handling direct support requests via telephone and web chat Responding to tickets raised in the helpdesk system (Zendesk)
  • Liaising with the development, account management and sales teams to ensure support requests and resolved in an efficient and timely manner

This role will also provide technical support to the Vouch team, this will involve:

  • General hardware support (laptops, desktops, accessories)
  • Handling software issues/installations relating to the operating systems and installed applications
  • G-Suite administration
  • Experience Highlights
  • Working knowledge of Windows and Mac OS Experience in Microsoft Office

Your Skills

You must be self-motivated with excellent communication skills both verbally and written and be able to present a professional and personable attitude. You will have good demonstrable technical problem-solving skills and be comfortable working as part of a team and on individual tasks.


Back End Engineer – C#/Node

We are looking for an ambitious, passionate Back End Engineer to join our close team working on our award-winning platform and partner integration framework.
No two days are ever the same at Vouch so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

The day to day stuff:

  • Liaising with stakeholders and engineers you will build out new product feature sets and cloud services to help drive the platform forward.
  • Helping to build out a partner integration framework to allow us to grow our expanding list of 3rd party integrations.
  • Working reactively as issues arise and being able to resolve these in a timely manner
  • Communicating any issues/challenges with the relevant stakeholders within the business.

About you

You should apply if you have:

  • Commercial experience developing distributed applications in Node or C#.
  • Strong working knowledge of databases (relational and NoSQL).
  • Familiarity with Github and Devops processes (CI/CD) and be able to write clean, easily maintained and testable code.
  • Working knowledge of Azure or AWS cloud platforms and Docker

You should also:

  • be comfortable taking concepts and ideas building out a work plan and executing that plan and working in an agile environment.
  • Have strong communication skills and be happy working as part of a team as well on individual tasks.

And it would be super great if you:

  • Have knowledge of PHP
  • know what it’s like to work in a young company and love the vibe (and sometimes chaos!)

Business Development Team Member

A new position has opened up to join our Business Development team. This is a fast-paced, challenging role but highly rewarding one where you will be provided with the opportunity to grow and develop your skills.

Working as part of our Business Development team, you will be responsible for continually growing the business as well as maintaining good connections within the industry through trade shows and online webinars.

Day to day, your duties will include;

  • Winning new business and working to monthly KPI’s
  • Fielding inbound enquiries 
  • Generating new leads via outbound cold calling
  • Delivering demonstrations of the systems to prospective customers
  • Liaising with the account management team to ensure a smooth customer onboarding process
  • Attending conferences to promote the company
  • Reporting directly to the Sales Team Lead and Sales Director

Experience 

  • Previous sales experience (essential)
  • Selling both on the phone and face to face (essential)
  • Previous experience in the property sector (desired)

About You

You must be highly motivated and resilient with excellent communication skills both verbally and written and be able to present a professional and personable attitude. You will be a team player able to work with a cross-functional team in an agile environment, as well as be comfortable taking the initiative on individual tasks. 

You should also be;

  • Confident
  • Outgoing
  • Willing and capable of learning new skills

This role also comes with commission opportunities on a monthly basis.


* Please note all offers will be subject to satisfactory reference checks and if you’ll be working with financial info we’ll also need to complete a customer and DBS check. We will only ask for references at the point of making an offer.